Payment Policy

At Zanite Enterprise, we are committed to ensuring a secure, transparent and efficient payment process for all our clients and partners. This Payment Policy outlines the terms and conditions regarding payment methods, invoicing, timelines and restrictions for all transactions with Zanite Enterprise.

Accepted Payment Methods

We accept the following secure and authorized methods of payment:

1. Mobile Money Transfers:

   • M-Pesa Paybill/Till Number

   • Airtel Money Merchant Code

   • Customers must use the official business numbers provided during invoicing.

   • Always retain a confirmation message for verification purposes.
     
     

2. Bank Transfers:

   • Payments can be made via EFT, RTGS or direct bank deposit.

   • Account details will be included on the invoice.

   • Ensure the transfer reference matches your invoice number or company name.
     
     

3. Debit/Credit Cards:

   • Through widely used and secure gateways such as Visa, Mastercard, Verve, via certified platforms like Flutterwave, Stripe or PayPal.

   • Zanite Enterprise does not store your card information at any time.
     
     

4. PayPal:

   • Payments should be made to our verified PayPal account.

   • The client is responsible for covering all associated PayPal transaction fees.
     
     

5. Official Company Cheques (For B2B clients only):

   • Cheques should be made out to Zanite Enterprise Ltd.

   • Services or goods will be processed after the cheque clears.
     
     

6. Cash Payments:

   • Accepted only at designated and officially recognized locations.

   • Always request an official receipt.
     
     

Unaccepted/Restricted Payment Methods

To maintain the integrity and security of both our business and our clients, we do not accept:

• Any payment methods that require us to log in to a third-party portal, such as private wallet systems, unverifiable apps or unfamiliar platforms.

• Direct wallet-to-wallet payments unless handled via widely recognized channels (e.g., M-Pesa, Airtel Money).

• Crypto payments at this time (unless otherwise stated in a specific contract).
  
  

Note: We reserve the right to reject any payment method that poses a risk to our operational or financial security.

Payment Terms and Timeline

• All invoices must be settled within 7 to 30 days from the date of issue, unless otherwise agreed in writing.

• For large projects, we may require a 50% upfront deposit, with the balance due upon completion or delivery.

• Delayed payments beyond the due date may attract a 5% monthly late fee, subject to prior notice.
  
  

Receipts and Proof of Payment

• Upon receiving payment, Zanite Enterprise will issue an official receipt via email or printed format.

• Clients are encouraged to retain their transaction records for reference.
  
  

Payment Disputes and Support

If you believe there has been an error in billing or you need clarification, contact us immediately:

📧 Email: zaniteenterprise@gmail.com
🕘 Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (EAT)

Fraud Prevention

To avoid fraudulent transactions:

• Only use payment instructions sent via our official email or secure website.

• Always double-check details before initiating payment.
  
  

Zanite Enterprise will not be held liable for payments made to unauthorized accounts or third parties.

Agreement

By engaging with Zanite Enterprise, the client acknowledges and agrees to abide by the terms set out in this Payment Policy.