Zanite Enterprise

Payment Policy

At Zanite Enterprise, we are committed to ensuring a secure, transparent and efficient payment process for all our clients and partners. This Payment Policy outlines the terms and conditions regarding payment methods, invoicing, timelines, and restrictions for all transactions with Zanite Enterprise.

1. Accepted Payment Methods

  • Mobile Money Transfers:
    • M-Pesa Paybill/Till Number
    • Airtel Money Merchant Code
    • Customers must use the official business numbers provided during invoicing.
    • Always retain a confirmation message for verification purposes.
  • Bank Transfers:
    • Payments via EFT, RTGS, or direct bank deposit.
    • Account details included on the invoice.
    • Ensure the transfer reference matches your invoice number or company name.
  • Debit/Credit Cards:
    • Accepted via Visa, Mastercard, Verve, through secure gateways like Flutterwave, Stripe, or PayPal.
    • Zanite Enterprise does not store your card information at any time.
  • PayPal: Payments to our verified PayPal account; client covers transaction fees.
  • Official Company Cheques (B2B only): Services or goods processed after cheque clears.
  • Cash Payments: Accepted only at designated official locations; always request a receipt.

2. Unaccepted/Restricted Payment Methods

  • Methods requiring logging into third-party portals or unverifiable apps.
  • Direct wallet-to-wallet payments outside recognized channels.
  • Crypto payments, unless stated in a specific contract.

Note: We reserve the right to reject any payment method that poses a risk to our operational or financial security.

3. Payment Terms and Timeline

  • Invoices must be settled within 7 to 30 days unless otherwise agreed.
  • Large projects may require 50% upfront deposit; balance due upon completion or delivery.
  • Delayed payments beyond due date may attract a 5% monthly late fee, with prior notice.

4. Receipts and Proof of Payment

Upon receiving payment, Zanite Enterprise will issue an official receipt via email or printed format. Clients are encouraged to retain transaction records for reference.

5. Payment Disputes and Support

For billing errors or clarifications, contact us immediately:

  • Email: zanite@finance
  • Support Hours:
    Monday – Friday, 9:00 AM to 5:00 PM
    Saturday, 9:30 AM to 3:30 PM

6. Fraud Prevention

  • Use only payment instructions sent via our official email or secure website.
  • Double-check payment details before initiating transfer.
  • Zanite Enterprise is not liable for payments made to unauthorized accounts or third parties.

7. Agreement

By engaging with Zanite Enterprise, clients acknowledge and agree to abide by the terms set out in this Payment Policy.